JapGo Support
Get help with your Japanese vocabulary learning journey
Getting Started
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Flashcard Learning
Swipe left if you know the word, right if you need more practice
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Audio Pronunciation
Tap the speaker icon to hear native Japanese pronunciation
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Progress Tracking
Monitor your learning progress and daily practice streaks
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Customizable Settings
Adjust language preferences and learning options
Frequently Asked Questions
Q: How do I use the flashcards effectively?
A: Use the swipe gestures:
- Swipe Left: "I know this word" - moves to known pile
- Swipe Right: "I need to learn this" - keeps in learning pile
- Swipe Up: Hide translation to test yourself
- Swipe Down: Show translation for reference
- Tap Speaker: Play audio pronunciation
Q: Why can't I hear the audio pronunciation?
A: Check these common solutions:
- Ensure your device volume is turned up
- Check that your device is not in silent mode
- Try using headphones to test audio output
- Restart the app if audio isn't working
- Make sure you have the latest app version
Q: How does the spaced repetition system work?
A: Our smart learning algorithm shows you words based on how well you know them:
- New words appear more frequently
- Words you struggle with come back sooner
- Well-known words appear less often for review
- The system adapts to your individual learning pace
Q: Can I use the app offline?
A: Yes! JapGo works completely offline. All vocabulary, audio, and your progress are stored locally on your device. No internet connection required for learning.
Q: How do I reset my progress?
A: Go to Settings → Actions → "Reset History" to clear your learning progress and start fresh. Note: This action cannot be undone.
Q: How do I manage or cancel my subscription?
A: You can manage or cancel your JapGo Pro subscription at any time:
- Open your device's Settings app
- Tap your name at the top, then Subscriptions
- Select JapGo and choose to cancel or change your plan
- Cancellation takes effect at the end of the current billing period
Q: What Japanese level is this app suitable for?
A: JapGo is perfect for:
- Complete beginners starting their Japanese journey
- Intermediate learners expanding vocabulary
- JLPT exam preparation (levels N5-N3)
- Anime, manga, and J-pop fans wanting to understand content
- Travelers preparing for visits to Japan
Troubleshooting
App Performance Issues
- App crashes or freezes: Force close and restart the app
- Slow performance: Restart your device to free up memory
- Audio not playing: Check device volume and silent mode settings
- Progress not saving: Ensure the app has storage permissions
Learning Tips for Success
- Practice daily for 10-15 minutes for best results
- Use audio pronunciation to improve your speaking
- Don't rush - focus on understanding rather than speed
- Review words you've marked as "known" periodically
- Set up daily practice reminders in Settings
App Information
System Requirements
- iOS: iOS 13.0 or later
- Storage: Approximately 50MB free space
- Internet: Not required (fully offline app)
Current Version Features
- 1000+ essential Japanese vocabulary words
- Native Japanese audio pronunciation
- Intelligent spaced repetition system
- Daily practice tracking
- Progress statistics and achievements
- Customizable learning preferences
Contact Support
Privacy and Data
Your Privacy Matters: JapGo is designed with privacy in mind. We don't collect any personal data - everything stays on your device. Your learning progress, preferences, and usage data never leave your phone.
Read our full Privacy Policy →
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